FAQ

1. Shipment type?

2. How long does it take to finalize the purchase?

3. Can I personally collect the purchased items?

4. What happens if I won’t collect the consignment?

5. How to properly collect the consignment?

6. What should I do if my consignment was damaged?

7. How to properly fill the claim receipt?

8. What if the courier doesn’t allow me to check the consignment before collecting it?

9. Can all purchased items be send as one consignment?

10. In case of many purchases do I pay only once for the shipment?

11. Can I pay on the delivery?

12. How can I pay for the purchases?

13. Will I get a VAT Invoice?

14. Can I collect my consignment during chosen hours?

15. Does the delivery prices include bringing in the consignment?

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1. Shipment type?

Personal collection

Or

Purchased items can be send through RABEN transport company

This is an additional service (delivery price given in the description)

Each dimensional packet (furniture) is send on a pallet due to security measures

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2. How long does it take to finalize the purchase?

Shipment of a purchase from the storage: up to 7 working days after registering the payment, the RABEN company guarantees the delivery in 5 working days.

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3. Can I personally collect the purchased items?

Yes, but the date needs to be set beforehand.

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4. What happens if I won’t collect the consignment?

In case of not collecting the consignment, the package returns to the sender. The buyer is obliged to cover the costs of delivery and return delivery.

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5. How to properly collect the consignment?

Before collection of the consignment, in the presence of courier please check the package for any damage that might have occurred during the delivery. If the package is damaged in the presence of courier please fill the claim receipt. Next, please contact us. Checking the package before the collection is a necessary requirement to accept the claims involving delivery damage.

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6. What should I do if my consignment was damaged?

In case of any damages please fill the claim receipt in the presence of courier. It is necessary to investigate the claim with delivery company. Next please contact us so we can help in further claim process.

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7. How to properly fill the claim receipt?

The most important is to fill the claim receipt in the presence of the courier. It is important to write that the consignment was collected with reservations. The place of collection must be compatible with delivery address and the date and time of the claim must be compatible with date and time of the delivery.

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8. What if the courier doesn’t allow me to check the consignment before collecting it?

If the courier doesn’t allow you to check the consignment beforehand, please write his personal data (name, surname and phone number), insist on writing adequate information in consignment note “the courier did not allow to check the consignment before collection” and immediately inform us on this matter.

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9. Can all purchased items be send as one consignment?

Yes, if the size of the purchased items allows for that.

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10. In case of many purchases do I pay only once for the shipment?

If the dimensions of purchased items allow to pack as one consignment, the cost is for one consignment.

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11. Can I pay on the delivery?

Yes, after paying a deposit equal to 30% of the purchase value (at least twice the cost of delivery). In case of partial payment on delivery, there are additional costs.

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12. How can I pay for the purchases?

All purchases are send after payment confirmation. Payment can be made through Paypal or traditional bank transfer. Payment must be made during three days after the purchase.

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13. Will I get a VAT Invoice?

Yes, we can provide the VAT Invoice.

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14. Can I collect my consignment during chosen hours?

The delivery time can be set directly between the buyer and the courier, between 9-16.

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15. Does the delivery prices include bringing in the consignment?

No, the delivery prices does not include bringing in the furniture. Transport companies do not  provide such services even for additional pay.

 

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